Apple Certified Support Professional (ACSP) Practice Exam 2026 – All-in-One Guide to Master Your Certification!

Before troubleshooting peripherals, it is crucial to check system information as it provides detailed insights into the current configuration, connected devices, and system resources. This step allows you to identify whether the peripheral is recognized by the system, its status, and any relevant specifications that may influence its performance. By examining the system information, you can also check for any conflicting devices, which could be a source of issues.

For instance, in macOS, accessing the System Information utility would allow you to see if the peripheral is detected and functioning correctly. This information can help in determining whether the problem lies with the peripheral itself or with the system's configuration.

While performing a hardware diagnostic may be helpful in some situations, it is not always the first step. A reboot can sometimes resolve issues, but it is not a comprehensive solution to identifying the root cause. Updating the operating system could potentially fix known bugs, but it assumes that the problem is software-related, which may not be the case. Thus, checking system information remains foundational for informed troubleshooting.